The truth about every customer visit.
Marketforcegroup runs mystery shops, site audits, and CX research across millions of locations a year — so you can see what your customers see, and act on it tomorrow.
- 3.2M+
- shops / year
- 180k
- active shoppers
- 42
- countries
Greeting: 9.2 · Cleanliness: 8.7
Mystery Shopping
On-site, video, and digital evaluations across every channel.
Learn more →Site & Compliance Audits
Operational scorecards delivered with photo evidence.
Learn more →CX Surveys
Customer-led feedback at scale, sent within minutes of a visit.
Learn more →Analytics & Advisory
Predictive dashboards and quarterly performance reviews.
Learn more →
The Marketforcegroup method
Field-grade rigor. Editorial-grade reporting.
We pair a vetted panel of 180,000 shoppers with a research team of CX strategists. Every visit is scored, photographed, and routed into your KPIs within 24 hours.
- 01Define the customer journey & success metrics
- 02Deploy panel — in-store, on-call, online
- 03Score, validate, and pass through to your dashboards
- 04Quarterly advisory to turn findings into change
Client
"Marketforcegroup gave us the first honest mirror we'd held up to 1,200 stores. Six months later, our NPS was up 14 points."
— Director of Operations, national QSR brand
Ready to see what your customers see?
Book a 30-minute walkthrough. We'll show you live data from a brand in your category.
Book a demo